Privacy Policy
How Xtreme Plumbing & Earthworks collects, uses, and safeguards your personal information when you engage our services across Ipswich, Lockyer Valley & Brisbane, QLD.
1. Information We Collect
When you contact us for a quote, booking, or enquiry, we may collect your name, address, phone number, and details about the plumbing, gas fitting, bathroom renovation, hot water, drainage or excavation work at your property. For builder and trade clients, we may also collect business and billing details.
2. How We Use Your Information
Your information is used solely to provide and manage plumbing, gas, drainage and earthworks services, schedule appointments, prepare quotes and invoices, and communicate with you about your job. We may also use your contact details to send service reminders or follow-ups where relevant.
3. Information Sharing
We do not sell or rent your personal information. We may share details with trusted suppliers or third parties only where necessary to complete your work, for example, ordering plumbing fixtures and materials. All third parties are required to handle your information confidentially.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Client records are stored securely and access is restricted to authorised team members.
5. Cookies & Website Use
Our website may use basic analytics to understand how visitors use our pages. We do not collect personally identifiable information through cookies beyond what is necessary for site functionality and improvement.
6. Access & Correction
You may request access to the personal information we hold about you, or ask us to correct it, at any time. Please contact us using the details below.
7. Retention of Information
We retain client records for as long as necessary to provide services and meet legal and regulatory obligations. Records of compliance are kept in accordance with Queensland requirements.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.